Terms & conditions.

Who we are

Kia Ora and Welcome to Art Adventures NZ, we are a New Zealand owned Art tour business, based out of Queenstown, Otago. We're thrilled to have you embark on a creative journey with us. Before you get started, please take a moment to review our terms and conditions. By using our services, you agree to abide by these terms.

If you have any questions about our tours, please contact us inside business hours by phone, leave a message if we are out on tour or by email us directly to help you with any booking queries.

Tours

  • Art Adventures NZ is a tour-based company which runs in all weather with modified activities for extreme or adverse weather.

  • Art Adventures is a group-based tour which is open to mixed bookings, to which the guide and owner will work to the even and fair strengths of the group in any location or needs.  Any visitor has the option to purchase an individual / custom guided tour as listed in private tours.

  • Children over 12 are welcome to join the group under the care, safety and behaviour management of parents or care-givers. But their seat in the transport and art materials used must be covered at the same cost as an adult. 

Booking and Payments

  • Art Adventures offers various art experiences and tours. By booking a session, you agree to pay the specified fee. When you have ‘clicked’ pay and process my booking- your card will be charged the full amount owing in New Zealand dollars. Here you will be able to check your booking dates and times.  Please communicate with us immediately if you have made a mistake, either by phone or email as listed in Contact us. We want you to have your trip booked exactly as you need. Please contact us with any questions by email, which we will endeavour to reply promptly.   

  • Payments are processed securely through our designated payment gateway. We do not store your financial information. Once payment is made you will receive a booking confirmation by email, and we will have your name and location ready for the day chosen. Your confirmation booking email is your proof of payment. We will send you out all the information you need.

  • Art Adventures does not keep/ store / sell or pass on any details used through the booking process.

 Cancellation, Refund or Reschedule

  • At Art Adventures NZ, we aim to provide a flexible and clear cancellation policy to ensure a smooth booking experience. Please review our terms below:

Cancellation prior to 48 hours:

  • Cancellations made more than 48 hours before the scheduled tour time will qualify for a full refund or a credit for a future booking.

  • Cancellations made within 48 hours of the tour start time cannot be refunded, but can be rescheduled for another day or be given a credit voucher forwards.

    • For situations within 48 hours, please contact us directly by phone to discuss your circumstances. ie: in cases of verifiable delays such as flight disruptions

    • All credits or rescheduling within this timeframe are at the discretion of Art Adventures NZ.

Changes or Cancellations by Art Adventures NZ

  • Art Adventures NZ reserves the right to cancel or modify tours due to adverse weather, insufficient bookings, or unforeseen circumstances.

  • In the event of a cancellation by Art Adventures NZ, you can choose to:

    • Reschedule your tour, or

    • Receive a credit, or

    • Obtain a full refund.

How to Cancel or Reschedule

  • To cancel or reschedule your booking, please contact us directly via phone or email. For cancellations within 48 hours we may require written confirmation via email explaining the reason for the cancellation.

  • Once processed, you will receive confirmation of your refund or reschedule. 

Conduct and Safety

  • Art Adventures NZ is committed to providing a safe and environmentally responsible experience. All tours operate on permitted locations and adhere to safety plans designed to protect participants and the natural environment. are expected to conduct themselves respectfully, be respectful and kind to other passengers and follow any guidelines provided by our instructors.

  • Art Adventures NZ reserves the right to remove any participant who engages in disruptive or unsafe behaviour. In the event of any passenger disagreements, Art Adventures has the right to end the session early or ask any participants to remove themselves from the group. No offensive behaviour or language will be tolerated.

Intellectual Property

  • All content and materials provided during Art Adventures sessions are protected by copyright. Participants may not reproduce or distribute these materials without permission. All photography taken by Art adventures staff are owned by Art adventures NZ. And any images of visitors will only be used with their permission.

Liability, Privacy and Permission

  • While we take every precaution to ensure a safe experience, Art Adventures is not liable for any injuries, damages or lost property that may occur during our adventures and experiences. We do walk, hike and move across different landscapes. Any participant is expected to have the appropriate clothing / footwear and personal items needed with them for the day.  We will have water, sun-cream and necessary items for outdoor booked experience.

  • Participants may be asked to sign a permission form before participating in certain group activities, where group photographs may be taken. This is to allow the Art adventures staff to know if there is any specific identity /privacy needs of any participant in the form of future published images to our website or social media.

Modifications and Termination

  •  Art Adventures reserves the right to modify any tour, suspend, delay or terminate tour services at any time without notice due to an unforeseen circumstance. But we will always endeavour to connect and communicate with all participants if changes or situations arise.

  • We may update these terms and conditions from time to time. Continued use of our services constitutes acceptance of any changes.

 Governing Law

  •  These terms and conditions are governed by the laws of New Zealand .

Thank you for choosing Art Adventures NZ ! We hope you have a fantastic and inspiring experience with us.

If you have any questions or concerns, please contact us at. hello@artadventures.co.nz

 

Last Updated:  15/12/2024